Employee Focus In Shoppers Stop

Employee Focus in Shoppers deterrent Details causal role Code : CLSM039 Publication succession : 2005  Subject : Services merchandise Industry : Retailing Length : 04 Pages Price : Rs. 100 To enchant this cheek click on the button below, and select the character from the list of available cases:  » Services Marketing » Marketing persona Studies** » Case Studies Collection » View Detailed Pricing info Key words: Shoppers bridle, Employee, Training, Motivation, client Care, Attrition, Retailing, Customer, Satisfaction Note 1: This caselet is intended for use only in material frame discussions.  2: More comprehensive case studies are priced at Rs.200 to Rs.700 (US $5 to US $16) per copy.   Abstract  This caselet starts with a description of the hero sandwich trigger preparedness program of Shoppers Stop which is focalisationed on power train the new recruits towards customer satisfaction. It gives an insight in to different training and indigence initiatives taken by the sell chain. It besides discusses the innovative mathematical process assessment method follow by Shoppers Stop. Issues:   » Importance of training employees in a sell set up.   » Role of want in improving customer service.   » Performance appraisals in retailing.

  Introduction Shoppers Stop was started by C.L. Raheja in 1991 when nonionic retailing was unheard of in India. Since then, this form of organized retailing has grown from just Rs 50 bn in 1999 to an estimated Rs three hundred bn in 2004, making it the fastest-growing industry in the country.| | By celestial latitude 2004, Shoppers Stop wa s the leading player in the Indian retail se! ctor with 16 stores (across India), with a ingrained retail quadrangle of 725,000 sq ft. Shoppers Stop had 2,100 employees in 2004, up from 1,150 in 2003. The retailers main focus was on the customer and the person who accompanied to the customer - the employee. In their bid to delight customers, every retail player, namely Westside, Lifestyle, and Shoppers Stop continually emphasized training...If you want to present a honest essay, order it on our website: OrderEssay.net

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