Business Services - Greeting a Customer

Greeting the guest First impressions count this is true when you ar recognize a guest. You should aim to make the customer feel satisfying and to make clear your eagerness to assist them. Your workplace whitethorn provide very specific instructions on how you are to greet a customer. Your aim should be: -To make the customer feel welcome. -To indicate your availability and eagerness to assist them. - depict eye contact when you speak or listen to customers. - subprogram a friendly greeting. -Show through your tine if voice and physical structure language that you are genuinely pleased to see the customer and are prepared to assist. -Use the customers bid if you know it. - cut that the customers time is important by go assistance promptly. Telephone greeting there several important points to look on in those cases where you are providing customer service by telephone. virtually importantly, the customer does not have the advantage of knowing how concern you are. e.g. you may be concentrating on processing a problematic sale or filling in a entangled form with an separate customer waiting at the prognosticate to be served. A customer that telephones you at this time bequeath not know that there are several other customers needing your help.

If you do not consequence the phone promptly, the customer may think that you do not care about their logical argument and hang up. It is essential that you answer all calls promptly. You should then maintain the customer the opportunity of waiting on hold of having to harvest-time their call. Most organisations prefer to use a greeting that: -Greets the customer -Identifies the organisation -Gives the name of the person handling the call -Offers assistance E.g. Good morning. Joes mobile tyre service. This is Jacob. How can I help you? Its a nigh idea to ensure that a notepad and pen available when you answer customer calls so that you can note down their inquiry. There are several important points to remember in those cases where Customers may... If you desire to get a full essay, order it on our website: Orderessay

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